Client Policies
LATE POLICY
Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. Please make sure to arrive 15 minutes early for your first appointment with us to complete your health history form, and to ensure that you receive the full length of your appointment.
CANCELLATION POLICY
The Treatment Room has a 24 hour cancellation policy. If you are unable to keep your appointment we request that you call us at least 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, you will be charged for FULL amount of your missed appointment. Please note:
- we do not charge you any fee if another client books the appointment time.
- the fee applies for both a late cancelation, but also for rescheduling to another day.
- your massage therapist only receives payment if payment is made by the client.