Client Policies


Clients are responsible for the time they reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee. Please make sure to arrive 10 minutes early for your first appointment with us to complete your health history form to ensure that you receive your full length of treatment.


The Treatment Room has a 24 hour cancellation policy. If you are unable to keep your appointment we request that you call us at least 24 hours in advance. If you do not call to cancel or reschedule before the 24 hour period, a cancellation fee of 50% of your booked appointment will be charged. Please note:

  • that we do not charge you any fee if another client books the appointment.
  • that the fee applies for both a late cancelation, but also for rescheduling.
  • that your massage therapist only receives payment if you pay for the treatment.


Treatment Room Privacy Policy